Captain Jack Tours

Terms of Service

Terms of Service — Captain Jack Tours

Last updated: August 13, 2025

These Terms of Service (“Terms”) govern your use of our website, booking platform, and tour services. By making a booking, paying a deposit, or participating in a Captain Jack Tours experience, you agree to these Terms.

1. Bookings & Payments

  • A non-refundable deposit is required to secure your booking. The deposit amount will be stated in your confirmation email or invoice (commonly $20–$100 USD per person depending on the tour).
  • The remaining balance is due prior to the start of your excursion, payable in cash (USD or XCD) or by credit/debit card via our secure payment link.
  • Prices are quoted in USD unless otherwise stated.
  • Your booking is only confirmed once the deposit has been successfully received.


2. Cancellations & Changes

Guest Cancellations:

  • Deposits are non-refundable except in the event of a full cancellation by Captain Jack Tours (see below).
  • Cancellations made at least 72 hours in advance may be eligible for deposit credit toward a future booking (valid for 12 months).
  • Cancellations within 72 hours of the scheduled start are non-refundable and not eligible for credit.

Changes to Date/Time:

  • Changes are subject to availability and must be requested at least 72 hours before your scheduled tour.

Captain Jack Tours Cancellations (Weather or Safety):

  • If we cancel due to unsafe weather, mechanical issues, or other safety concerns, you may choose to:
  1. Reschedule to a new available date, or
  2. Receive a full refund of amounts paid.

No-Shows:

  • Guests who fail to arrive at the designated meeting point by the scheduled time may forfeit all payments.


3. Participant Responsibilities

  • Arrive on time at the meeting point stated in your confirmation email or WhatsApp message.
  • Follow all instructions from your captain, driver, or guide.
  • Disclose any medical conditions or physical limitations before your tour.
  • Refrain from behavior that endangers yourself, others, wildlife, or property.                                    

4. Assumption of Risk

Our tours may include water activities, boating, animal encounters, off-road driving, and other outdoor experiences that carry inherent risks. By booking, you acknowledge these risks and agree to participate at your own responsibility.

5. Liability

To the fullest extent permitted by law:

  • Captain Jack Tours is not liable for personal injury, illness, loss, or damage to personal belongings during your experience.
  • Our total liability will not exceed the amount paid for the affected service.


6. Personal Property

We are not responsible for lost, stolen, or damaged items, including phones, cameras, and other valuables. Waterproof bags are recommended for boat and water-based excursions.


7. Intellectual Property

All website content, tour descriptions, images, and branding are owned by Captain Jack Tours or used with permission. Reuse without written consent is prohibited.

8. Privacy

Your personal information will be handled according to our Privacy Policy:

https://captainjacktours.com/privacy-policy

9. Governing Law

These Terms are governed by the laws of Antigua & Barbuda and, where applicable, U.S. law for transactions processed through U.S. payment systems.

10. Contact Us

Captain Jack Tours

📧 Email: [email protected]

📞 U.S. Business Line: +1 (505) 451-4440

📲 WhatsApp: +1 (268) 724-6078

🌐 Website: Contact Form